Welcome to [chlèka.com]. We are committed to ensuring that you are satisfied with every purchase you make on our platform. This Returns Policy sets out our guidelines and procedures for returning and exchanging items. Please read it carefully to understand your rights and obligations.
Return eligibility
We accept returns under the following conditions:
The item is unused and in the same condition as when received. This item is in its original packaging. The return process ends within [5] days from the delivery date.
Returns process
To start the return process, follow these steps:
a. Contact our customer support team at [help@chlekaa.com] to request a Return Authorization (RA) within [5] days of delivery of the item.
B. Our team will provide you with instructions on how to package and return the product.
C. You are responsible for the cost of return shipping, unless the return is due to an error on our part.
Refund or exchange
Once we receive your returned product, we will inspect it and notify you whether to approve or reject your return.
If approved, the amount paid will be refunded to the original payment method used during the purchase process. If you choose an exchange, we will arrange to ship the new item.
Shipping fees
Shipping fees for returned items are non-refundable unless the return is due to an error on our part. In such cases, we will provide you with a prepaid shipping label.
Processing time
The time it takes to process your refund may vary depending on your payment method and financial institution. Please allow [15] business days for your refund to appear in your account.
call us
If you have any questions about our returns policy, please contact our customer support team at [help@chlekaa.com].
Changes to this policy
We reserve the right to modify this return policy at any time. Any changes will be updated on this page, so we encourage you to review this policy regularly.
By making a purchase on [chlèka.com], you acknowledge and agree to the terms and conditions set forth in this return policy.